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Important information about procedures for opening a new prepaid card account. To assist the federal government fight the funding of terrorism and money laundering activities, federal law requires all banking institutions to acquire, verify, and record information that identifies each person who opens an account. What this implies for you: When you open a prepaid card account, we could require your company name, address, date of birth, Social Security Number, tax identification number along with other information that will allow us to distinguish you. We could also ask to view your driver’s license or any other identifying documents.

Is my ALINE Card able to use once i receive it? No. To your protection, you will need to head to or call 1.877.237.4321 to activate your ALINE Card. You need to select a PIN (personal identification number) whenever you activate your Card. By activating the ALINE Card, you might be agreeing to the stipulations in the Cardholder Agreement.

When will I see my pay loaded onto my new ALINE Card? Allow as much as three weeks after card activation for your pay to begin with to become loaded on to your new ALINE Card. To find out if your pay has become included in your brand-new Card, you can view your balance on the FREE mobile app, the cardholder website at, or by contacting Cardholder Services at 1.877.237.4321.

Should i contact my employer about my new ALINE Card? In case your employer enrolled you for the ALINE Card, you may not need to speak to your employer. In this situation, you only need to activate your new ALINE Card to be able to start receiving your wages onto it. If you enrolled yourself to have an ALINE Card through the mobile app, you have to provide your employer along with your routing and account numbers once you’ve activated your ALINE Card. Your employer needs this information to be able to direct your wages onto your ALINE Card. You can access your routing and account numbers on the mobile app or on

Can I request another ALINE Card for a spouse or trusted member of the family? Yes. Log into your account at or call Cardholder Services at 1.877.237.4321 to acquire information and adding a secondary cardholder for your account. You and also all secondary cardholders must pass a validation process. If you and all secondary cardholders pass the validation process, you together with the secondary cardholders share exactly the same pool of funds. Each person has full and immediate access to the joint balance on the ALINE Card.

Is definitely the ALINE Card a credit card? No. The Aline card by adp is really a reloadable Visa® or MasterCard® prepaid debit card-not a credit card. It does not build credit rating. Each pay period, your employer automatically loads your pay to the ALINE Card. Any time you use the ALINE Card, the acquisition amount is deducted from the amount of money available on the ALINE Card. Does my ALINE Card earn interest? No. Interest is not earned on or applied to the ALINE Card balance.

What should I do if my ALINE Card is lost, stolen or damaged? You should report the lost, stolen or damaged ALINE Card to Cardholder Services immediately and so the ALINE Card can be deactivated. Cardholder Services could be reached at 1.877.237.4321. We shall cancel your ALINE Card and transfer the funds to a new ALINE Card that might be brought to you. You could receive one lost/stolen replacement ALINE Card for no charge ($) per calendar year sent regular U.S. mail for no charge ($). Following the one replacement card at no charge ($) and/or for expedited delivery, a fee may apply, so please visit your Cardholder Fee Schedule. If you would like to gain access to your funds just before receiving your replacement card, please ask the representative to authenticate an ALINE Check by ADP® which should be made payable to yourself for the full available balance. The ALINE Check may be found in your original ALINE Card Welcome Kit.

After the ALINE Check is authenticated, the representative will provide you with the actual available balance as well as your 6-digit authentication number, that you simply must record on the check. Funds for that check will immediately be deducted from the ALINE Card balance to permit payment when presented (you are unable to modify the check amount or even the check is going to be returned). If you do not have available balance on the ALINE Card, your request to authenticate the check is going to be declined. Please note: because you own an activated ALINE Card, you are able to ONLY use the ALINE See if your ALINE Card has become reported lost or stolen and you need usage of your funds before receiving your replacement card. No fees is going to be charged for replacing a lost or stolen ALINE Check or placing a stop payment of an authenticated ALINE Check after authentication. To cancel or place an end payment with an ALINE Check after it has been authenticated, please call Cardholder Services at 1.877.237.4321. It is possible to request additional checks by looking at or by calling Cardholder Services.

Can there be fraud protection with the ALINE Card? Yes. Signature-based transactions that qualify are protected by Visa or MasterCard’s Zero Liability Policy. Visa’s and MasterCard’s Zero Liability Policy provides protection hdquhu unauthorized purchases. Other restrictions may apply. You may even have other protections under applicable law, including Regulation E. Please reference the Cardholder Agreement you received with all the ALINE Card, see the Cardholder Agreement on the FREE mobile app as well as at, or request a copy by calling 1.877.237.4321. 9. Who do I call with questions on the ALINE Card? Most questions on the ALINE Card and information on transactions made out of the ALINE Card can be answered with the cardholder website at To arrive at Cardholder Services regarding your ALINE Card, please call 1.877.237.4321.

This number can also be printed on the back of your own ALINE Card. 10. Will I be charged any fees using the ALINE Card? Yes. There is a charge for making use of certain features on the ALINE Card. Please make reference to your Cardholder Fee Agenda for applicable usage fees. You can view your ALINE Card Fee Schedule whenever you want on the FREE mobile app and at You can even contact Cardholder Services by calling 1.877.237.4321 to talk to an agent or to request a copy of the Cardholder Fee Schedule be brought to you. 11. Are funds loaded to the ALINE Card FDIC insured? Yes. The amounts that you load on your ALINE Card are insured from the Federal Deposit Insurance Corporation (“FDIC”) up to the maximum amount provided by applicable law. 12. Will my ALINE Card expire? Yes. Your ALINE Card comes with an expiration date but your funds tend not to expire. Please review the front of your ALINE Card to see your expiration date. Prior to your present ALINE Card expiring, a brand new ALINE Card is going to be sent to your address on file.

I received a non-personalized ALINE Card from my employer, how can I get yourself a personalized ALINE Card with my name embossed on the Card? You can even get yourself a personalized ALINE Card along with your name embossed on the card should you request and are approved to obtain your routing and account numbers. Whenever you activate the non-personalized ALINE Card, you are able to immediately log in to set-your account at and choose “Add More Cash Options” so that you can add funds from multiple employers and sources such as your annual tax refund, government benefits, and supporting your children payments.